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Storm Dennis: More than 200 flights cancelled sparking travel chaos for thousands - THE MIRROR

FEBRUARY 15, 2020

BY   Dave Burke        




 
 
 

a large passenger jet sitting on top of a runway: The airline has cancelled flights on Sunday with Storm Dennis set to strike

© AFP/Getty Images The airline has cancelled flights on Sunday with Storm Dennis set to strike

Thousands of families heading for a half term getaway face chaos today and tomorrow, with more than 300 flights cancelled because of Storm Dennis.

Strong winds of up to 70mph and heavy rain are set to cause chaos, with transport links set to be affected.

easyJet announced 234 flights will not take off today, with a further 60 cancellations tomorrow.

It is estimated that 10,000 people will be hit by tomorrow's cancellations, on top of around 40,000 whose flights will not depart today.

British Airways has also grounded 40 departures from Heathrow this afternoon, The Independent reports.

© Getty

The airline said: "Due to forecasted adverse weather conditions caused by Storm Dennis, easyJet, like other airlines, is currently seeing disruption to its flight programme for Saturday, February 15th.

“We are doing everything possible to minimise the impact of the disruption for our customers and to arrange alternative travel. 

"Customers on cancelled flights have been given the option of transferring their flight free of charge or receiving a refund. We will also provide hotel rooms and meals for customers who require them.

"We recommend customers travelling to and from UK today, February 15th, to check the status of their flight and gate information on easyJet’s Flight Tracker at www.easyjet.com/en/flight-trac... or on the app for latest travel updates.

"Whilst this is outside of our control, we would like to apologise to passengers for any inconvenience experienced as a result of the weather.

"The safety and welfare of our passengers and crew is easyJet’s highest priority.”

a large passenger jet flying through a blue sky: British Airways has warned that customers face disruption© SWNS British Airways has warned that customers face disruption

A spokesman for British Airways said: "The majority of our flights are planned to operate as planned, but, like all airlines flying to and from the UK today, we are experiencing some disruption due to the stormy weather conditions.

"We are merging a small number of Heathrow short-haul flights to the same destination and using larger aircraft where possible to minimise disruption.

"Customers can check ba.com for the latest flight information."

Disgruntled customers have voiced their anger over the way cancellations were handled.

Steve Doolan, who was due to fly with easyJet, told Mirror Online: "EasyJet's systems are broken, both their website and mobile app are throwing errors and there are waits of 900+ minutes on their online chat. I've been on hold for 45 minutes now and don't expect to get a response for a long time yet...

"I understand that storms happen, but Easyjet just basically cancelled a load of flights 30 minutes after their call centre closed for the night, then directed everyone to rebook online using a website that is still broken 12 hours later. Your story quotes Easyjet as telling customers to go to the Manage Booking page - this is broken, and they know it's broken."

One parent posted on Twitter: "Supposed to be going to Holland in the morning to watch my daughter play for the England Girls football team. Bet the flight will be cancelled, just seen her off in the coach. They have to cross the channel on a boat later. Chaos everywhere."

London Luton Airport warned: "Due to Storm Dennis some flights have been cancelled.

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