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Aero contractors refunds over N257m in eight months - THE NATION
Aero Contractors has refunded over N257 million to passengers from January to August 2025.
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The refund is believed to arise from flight delays, cancellations, and baggage issues.
The amount refunded in the last eight months indicates an increase in refunds, representing a 137% growth compared to the same period in 2024.
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In a statement, the Nigeria Civil Aviation Authority (NCAA) stated that the refund showcases the airline’s commitment to consumer protection and compliance with the NCAA regulations.
The airline has also spent over N6m on hotel accommodations for stranded passengers between January and July 2025.
The statement by the NCAA reads: “Total refund paid January – August 2025 = 257,195,724.39 naira, compared to 108,308,037.40 naira over the same period in 2024 and 32,766,652.30 naira in 2023.
“For hotel accommodation, the total amount reported from January to July 2025 is N6,083,229. (verified records with Cocos Hotel, Grand Cubana Hotel, Abuja, NOCY Castle Hotel, Kim Royal Hotel, JC42 Apartment (Asaba), and Mayor & Diplomat Hotel, Lagos).
The NCAA stated that the figures show remarkable improvement in compliance with Part 19 of the NCAA Regulations 2023.
While acknowledging the peculiar challenges of the operating environment, the Authority stated that it will continue to protect the rights of all stakeholders.
